SUPPORT | GreenLancer
 
Customer Support

General Inquiries

1 (866) 436-1440

info@greenlancer.com

Technical Support

support@greenlancer.com

Mailing Address

GreenLancer Energy

2200 Hunt Street

Suite 419

Detroit, MI 48207

How can we help?
You can get information about our services or assistance with your order by filling out the form below
 
FAQs

Q: What is GreenLancer?

A: An online project management platform that provides solar and telecom design, permitting, and engineering solutions.

Q: Who is GreenLancer for?

A: GreenLancer is a business to business solution. It is intended for solar installers, roofers, homebuilders, home improvement contractors, financiers, solar distributors, and telecom installers in need of design and permitting support. 

 

Q: How do I login to my GreenLancer Dashboard?

A: Go to www.app.greenlancer.com and enter your username and password. Alternatively, you can find the login screen in the top right corner of www.greenlancer.com.

Q: How do I recover a lost username or password?

A: Click the “Forgot Password” button or reach out to Sales@GreenLancer.com to recover. 

Q: What is your typical turnaround time for a Permit Plan Set?

A: Once we’ve collected all the required information, you can expect a completed permit plan set in 1-2 business days.

 

Q: What is my Account Information?

A: The Account Information is a series of fixed details that don’t change from project to project (i.e. - contractor license number, office address, etc.). These details are shared with the solar professional for each design. 

 

Q: How can I change my Account Information?

A: Schedule an appointment with your Account Manager or call (866) 436-1440, Option 1 to speak to a representative who will assist you in making changes. 

 

Q: How can I add users to my GreenLancer account?

A: By clicking the Account Profile link in the upper right corner of the customer dashboard. You will then see the Users tab where you can access adding/changing/removing user functions.

 

Q: Are PE (Professional Engineering) Stamps included with the Retail Permit Plan Set?

A: No, PE Stamps (both electrical and structural) are sold as a separate service.

 

Q: How do I know if I need PE Stamps?

A: We recommend that you become familiar with the local AHJ’s (Authorities Having Jurisdiction) that you are working in. However, our professional network is familiar with the most popular AHJs. The first step of any Permit Design where an AHJ is not familiar to us is an “In-depth AHJ Study”, during which we reach out to the jurisdiction to acquire any information we can collect over the phone.

 

Q: How can I get better pricing?

A: We offer bulk pricing discounts to qualifying customers. Please contact your account representative or call (866) 436-1440, Option 1 for details. 

 

Q: In what geographical locations can GreenLancer assist with designs?

A: GreenLancer creates designs for projects in all 50 U.S. states and all U.S. territories. 

 

Q: How do I pay for requested services?

A: You can set up multiple credit/debit cards to select when checking out each service with COMPLETED service details. 

Q: How will I know when my service is completed?

A: You will receive an email notification with a link to download your completed deliverables.

 

Q: What if I want to change the design AFTER it has been purchased?

A: Simply send a message to the professional design firm via the GreenLancer platform. Leave a message and upload files, and your message will be sent directly to the solar professional. You will receive an email once the changes have been made. Additional charges may apply for system design changes and as-builts.

 

Q: What happens if my permit gets rejected by the AHJ?

A: If rejection occurs, simply upload the RED LINED permit design and other comments from the plan reviewer into the Discussion Tab of the service that was originally ordered. These revisions are typically completed free of charge. 

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2200 Hunt Street, Suite 419
Detroit, MI 48207
(866) 436-1440

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