Job Description
The Account Manager will manage and grow GreenLancer’s relationships with our new and existing solar, energy storage, telecommunications, and EV Charger Contractors. This will be accomplished by providing a high level of customer support over the phone and through the GreenLancer’s web application. The Account Manager will provide excellent Customer service to current customers and identify opportunities to grow existing business.
Responsibilities
● Sales and Performance Oversight:
a. Oversee sales goals, forecasts, and performance for the sales development
function.
b. Manage key performance indicators (KPIs) and dashboards as set by the VP of
Sales.
● Lead Generation and Prospecting:
a. Dedicate a significant portion of time (33%) to prospecting and cold calling.
b. Generate leads and build relationships with potential channel partners.
● Market Research and Lead Management:
a. Define, measure, and reinforce best practices in market research, prospecting,
lead scoring, cold calling, webinars, lead nurturing, and onboarding.
b. Qualify and onboard inbound leads with a focus on pain points, decision-makers,
and budgets.
● Customer Relationship and Account Management:
a. Provide unparalleled customer service and support for high customer
satisfaction.
b. Handle customer inbound Calls, Quotes, Comments on the GreenLancer
platform during local business hours.
c. Respond to customer inquiries, return voicemails, and direct calls to appropriate
stakeholders.
d. Interact with and manage the GreenLancer Customer Relationship Management
system (CRM).
e. Grow existing customer accounts and identify new installer partnerships.
● Account and Partner Issue Resolution:
a. Manage assigned solar installer accounts to meet or exceed sales goals.
b. Identify, research, and resolve partner issues using analytical skills and
Sharpspring CRM.
c. Identify new solar installers that can benefit from GreenLancer’s solutions.
d. Onboard and train solar installers on GreenLancer’s solutions.
● Networking and Industry Participation:
a. Attend industry trade shows and conferences occasionally.
b. Conduct in-person visits to customer accounts as permitted.
Job Qualifications
● A Bachelor's degree, preferably with a focus on quantitative studies in Business,
Marketing, or Finance.
● At least one year of experience in sales, account management, or a similar role.
● Proven experience (minimum one year) in using Excel for data analysis and visual
representation of insights.
● Preferred: One year or more of experience with CRM software.
● Skilled communicator with a knack for building relationships and influencing external
partners.
● Team-oriented with a commitment to ethical behavior and a high level of integrity.
● Excellent organizational skills and adept in both verbal and written communication.
● Proficient in computer skills, especially with Microsoft Office Suite.
● Flexible and able to thrive in a dynamic, fast-paced, and collaborative work environment.
● Possessing a highly positive attitude and a solutions-oriented mindset.
Other Benefits
At GreenLancer, we believe in taking care of our employees and providing them with a rewarding work experience. As part of our commitment to your well-being and satisfaction, we offer a comprehensive employee benefits package, including:
● Comprehensive benefits including health, dental, and vision insurance.
● Competitive base compensation & performance-based bonus structure.
● Paid time off, bereavement, sick days, and family leave.
● Cell phone allowance and/or reimbursement for car mileage car allowance.
● Work remote from your home or our downtown office.
● Provided Laptop, monitors, Telephones (VOIP), standup desk.
● Flexible working schedule with proper coordination.
About GreenLancer
At GreenLancer, we believe in taking care of our employees and providing them with a rewarding work experience. As part of our commitment to your well-being and satisfaction, we offer a comprehensive employee benefits package, including:
● Comprehensive benefits including health, dental, and vision insurance.
● Competitive base compensation & performance-based bonus structure.
● Paid time off, bereavement, sick days, and family leave.
● Cell phone allowance and/or reimbursement for car mileage car allowance.
● Work remote from your home or our downtown office.
● Provided Laptop, monitors, Telephones (VOIP), standup desk.
● Flexible working schedule with proper coordination.