Job Description
The Field Services Coordinator is responsible for managing and coordinating various activities related to the installation and maintenance of solar, battery, EV Charging, and telecommunication projects. The role involves coordinating logistics on Field Partner deployments and ensuring that field operations run smoothly and profitably. The Field Services Coordinator will work within GreenLancer’s web application to coordinate with a network of Field Service Partners (FSP’s) to perform onsite services necessary.
Responsibilities
Field Service Operations: Assign and coordinate Field Service Partners to complete
field operations as quickly and profitably as possible.
a. Assign field service partners to projects based on job requirements, customer
requests, and resource availability.
b. Monitor and control the margins for field service operations, optimizing resource
utilization and minimizing unnecessary expenses.
Customer and Field Service Partner Engagement: Serve as a communication bridge
between Customers and Field Service teams.
a. Collaborate with Field Service Partners and Customers (if applicable) for material
or service procurement.
b. Gather the scope of work and project estimates for the necessary supplies or
materials.
Homeowner Communication: Act as a point of contact between homeowners and field
service teams.
a. Address inquiries, resolve issues, and provide updates on service requests or
project status.
Compliance and Quality Assurance: Ensure Field Service Partners meet the
Customer’s Program requirements and adhere to the Customer’s safety and
communication protocols and requirements.
a. Monitor field work progress to meet quality standards and customer expectations.
Project Management and Reporting: Collect and analyze data related to field service
activities, tracking performance metrics, and generating reports for management to make
informed decisions.
a. Maintain accurate records of Field Service Partner activities, including job
completion reports, maintenance logs, and service contracts.
b. Ensure that field service work meets quality standards and customer
expectations, conducting inspections or audits as needed.
Job Qualifications
Bachelors or Associates degree preferred, but not required.
1 to 3 years of project coordination or field related experience is required.
CRM software experience preferred.
Team player that behaves ethically, with highest degree of integrity at all times..
Very strong organizational and communication (both verbal and written) skills
Strong computer skills; including Microsoft, Office Suite.
Ability to adapt and work in an open, fast-paced, collaborative environment.
Highly positive energy and can-do personality.
Strong desire to out-perform the competition and scale Installation Field Services.
Specialized Knowledge, Skills & Abilities
Excellent communication, presentation, and interpersonal skills
The ability to be proactive and self-directed utilizing good time management,
decision-making, and organization skills
Must be able to prioritize multiple tasks and the ability to work in a fast pace environment
A collaborative approach to organizational management is essential and ability to work
well with remote management and staff
Other Benefits
Flexible Paid Time Off:Â Take the time you need for vacation, illness, bereavement or family time to support work-life balance
Flexible & Hybrid Work Options:Â We encourage in-office collaboration at our modern downtown space, but also support hybrid arrangements and flexible scheduling, based on your role and coordinated with your team.
Comprehensive Health Coverage:Â Includes medical, dental, and vision insurance to support your overall well-being.
Performance-Driven Rewards:Â In addition to base salary, nearly all teams participate in bonus programs that recognize and reward strong performance.
Top-tier Equipment:Â We provide a laptop and other role-specific tools to help you work comfortably and efficiently.
Work Authorization Requirement:
Applicants must be authorized to work in the United States on a permanent, ongoing basis. We are unable to offer visa sponsorship at this time.
About GreenLancer
Since its inception in 2013, GreenLancer has stood at the forefront of the renewable energy movement, successfully enabling over 150,000 homeowners and businesses to adopt solar power. As a pivotal online marketplace, we facilitate seamless connections between solar installers and a specialized network of service providers, enhancing process efficiency and access to solar expertise. Dedicated to pushing the boundaries of renewable energy utilization, our mission is to streamline solar installation operations and minimize the complexities of sourcing solar knowledge.
In a significant expansion of our mission, 2021 marked the launch of our Electric Vehicle (EV) Infrastructure division, aiming to further electrify the renewable sector. This move complements our 2018 venture into telecommunications with our G-force Platform, which has been instrumental in advancing the 5G and wireless communication industry.
At GreenLancer, we are committed to fostering a diverse and inclusive work environment as an equal opportunity employer. We ensure a fair and equitable consideration for every candidate, regardless of race, color, religion, gender, national origin, disability status, veteran status, or any other protected category, in our employment practices.