Job Description
The Field Services Coordinator is responsible for managing and coordinating various activities related to the installation and maintenance of solar, battery, EV Charging, and
telecommunication projects. The role involves coordinating logistics on Field Partner deployments and ensuring that field operations run smoothly and profitably. The Field Services Coordinator will work within GreenLancer’s web application to coordinate with a network of Field Service Partners (FSP’s) to perform onsite services necessary.
Responsibilities
● Field Service Operations: Assign and coordinate Field Service Partners to complete
field operations as quickly and profitably as possible.
a. Assign field service partners to projects based on job requirements, customer
requests, and resource availability.
b. Monitor and control the margins for field service operations, optimizing resource
utilization and minimizing unnecessary expenses.
● Customer and Field Service Partner Engagement: Serve as a communication bridge
between Customers and Field Service teams.
a. Collaborate with Field Service Partners and Customers (if applicable) for material
or service procurement.
b. Gather the scope of work and project estimates for the necessary supplies or
materials.
● Homeowner Communication: Act as a point of contact between homeowners and field
service teams.
a. Address inquiries, resolve issues, and provide updates on service requests or
project status.
● Compliance and Quality Assurance: Ensure Field Service Partners meet the
Customer’s Program requirements and adhere to the Customer’s safety and
communication protocols and requirements.
a. Monitor field work progress to meet quality standards and customer expectations.
● Project Management and Reporting: Collect and analyze data related to field service
activities, tracking performance metrics, and generating reports for management to make
informed decisions.
a. Maintain accurate records of Field Service Partner activities, including job
completion reports, maintenance logs, and service contracts.
b. Ensure that field service work meets quality standards and customer
expectations, conducting inspections or audits as needed.
Job Qualifications
● Bachelors or Associates degree preferred, but not required.
● 1 to 3 years of project coordination or field related experience is required.
● CRM software experience preferred.
● Team player that behaves ethically, with highest degree of integrity at all times..
● Very strong organizational and communication (both verbal and written) skills
● Strong computer skills; including Microsoft, Office Suite.
● Ability to adapt and work in an open, fast-paced, collaborative environment.
● Highly positive energy and can-do personality.
● Strong desire to out-perform the competition and scale Installation Field Services.
Specialized Knowledge, Skills & Abilities
● Excellent communication, presentation, and interpersonal skills
● The ability to be proactive and self-directed utilizing good time management,
decision-making, and organization skills
● Must be able to prioritize multiple tasks and the ability to work in a fast pace environment
● A collaborative approach to organizational management is essential and ability to work
well with remote management and staff
Other Benefits
At GreenLancer, we believe in taking care of our employees and providing them with a rewarding work experience. As part of our commitment to your well-being and satisfaction, we offer a comprehensive employee benefits package, including:
● Comprehensive benefits including health, dental, and vision insurance.
● Competitive base compensation & performance-based bonus structure.
● Paid time off, bereavement, sick days, and family leave.
● Cell phone allowance and/or reimbursement for car mileage car allowance.
● Work remote from your home or our downtown office.
● Provided Laptop, monitors, Telephones (VOIP), standup desk.
● Flexible working schedule with proper coordination.
About GreenLancer
At GreenLancer, we believe in taking care of our employees and providing them with a rewarding work experience. As part of our commitment to your well-being and satisfaction, we offer a comprehensive employee benefits package, including:
● Comprehensive benefits including health, dental, and vision insurance.
● Competitive base compensation & performance-based bonus structure.
● Paid time off, bereavement, sick days, and family leave.
● Cell phone allowance and/or reimbursement for car mileage car allowance.
● Work remote from your home or our downtown office.
● Provided Laptop, monitors, Telephones (VOIP), standup desk.
● Flexible working schedule with proper coordination.