top of page

Technical Support Coordinator

Detroit, MI, USA

Job Type

Full Time

Location

Onsite, hybrid, remote

Department

Solar Operations

Job Description

The Technical Support Coordinator will play a crucial role in advancing the adoption of solar energy systems by ensuring the efficient and accurate processing of permit applications in the GreenLancer Marketplace, SolarAPP+, and additional solar and EV charging programs. The Technical Support Coordinator will be responsible for assisting the Customer Support Leader with overseeing and coordinating various tasks and responsibilities related to the SolarAPP+ program. The Technical Support Coordinator will play a crucial role on the SolarAPP+ Support Team to ensure the smooth transition and operation of the SolarAPP+ program.

Responsibilities

1) Technical Support Coordinator Responsibilities:

  • Comprehensive SolarAPP+ Program Support: Assist Customer Support Leader with managing spreadsheets, conducting deep audits, resolving support tickets, producing monthly reports, and integrating feedback from SolarAPP+ partners. 

  • SolarAPP+ Communication and Training: Produce GL-internal documentation for procedures. Maintain an organized Google Drive of documentation, notes, reports, logs, deliverables, etc.

  • SolarAPP+ Issue Resolution: Provide customer support by responding to phone calls and support tickets in a timely manner.

  • SolarAPP+ Compliance and Database Oversight: Assist with ensuring compliance with UL 2703 and other standards, manage relevant databases, and conduct fire classification reviews, by contacting manufacturers, searching for publicly available cutsheets, and assessing relevant data to determine compatibility of hardware.

  • SolarAPP+ Updates Monitoring: Assist Customer Support Leader in their efforts to keep up-to-date with NEC code, Fire Code, SolarAPP+ developments, and other regulatory changes.

  • Continuous Improvement: Recommend enhancements for SolarAPP+ software based on user feedback, and suggest improvements to standard operating procedures to the Customer Support Leader.


2) Continuous Learning and Special Projects:

  • Training and Certifications: Participate in manufacturer certification trainings, as well as workshops for GL-internal teams to enhance your understanding of solar, EVC, electrical, etc. technology and industry trends.

  • SolarAPP+ Additional Responsibilities: Be prepared to take on additional responsibilities as a result of expanding our SolarAPP+ scope of work.

  • SolarAPP+ Monthly Reports: Assist Cushelp;tomer Support Leader in producing high quality monthly deliverables to report on SolarAPP+ progress using PowerBI. And continue to improve the presentation and metrics tracked.

  • Project Management Support: Provide support in project planning, tracking progress, and assisting in the execution of special projects as needed.

Job Qualifications

  • Candidates should be familiar with the construction industry and preferably have a bachelor's degree and a passion for renewable energies.

  • Strong computer skills; including use of Microsoft Office, databases, and high competency with various types of computers, operating systems, IT, and software programs. 

  • Strong organizational and analytical skills with meticulous attention to detail.

  • Ability to make insightful and relevant recommendations based on findings from data analytics; capable to gain command of data regarding assigned partners and workflow.

  • Team player that behaves ethically, with highest degree of integrity at all times.

  • Strong organizational and communication (both verbal and written) skills.

  • Ability to adapt and work in an open, fast-paced, collaborative environment.

Other Benefits

GreenLancer offers a generous employee reward package that includes:

  • Comprehensive benefits including health insurance

  • Competitive base compensation

  • Paid holiday, sick, bereavement, and vacation time off

  • Work remote from your home office

  • Provided Laptop, monitors, Telephones (VOIP), standup desk

  • Flexible working schedule with proper coordination

About GreenLancer

GreenLancer offers a generous employee reward package that includes:

  • Comprehensive benefits including health insurance

  • Competitive base compensation

  • Paid holiday, sick, bereavement, and vacation time off

  • Work remote from your home office

  • Provided Laptop, monitors, Telephones (VOIP), standup desk

  • Flexible working schedule with proper coordination

bottom of page